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Metropolitan Hot Water FAQ

How long will the job take?

Every job is based on its merits. When quoting your job, we’ll tell you exactly how much time will be required for your circumstance, prior to any commencement. If the time is not suitable, we’ll simply reschedule a time at your convenience.

Are you licensed?

Every Metropolitan Hot Water technician is a registered plumber and gasfitter. In addition, the company is qualified to perform specified building, roofing and electrical work. Please see our about us page for our licence numbers.

How quickly can you arrive?

Wherever possible we aim to get to your home within 1 hour of your call*. However, if you have a preferred time, we can schedule a time that suits you.

Do you offer finance options?

Yes, we do! You can take advantage of our $0 deposit, finance payment options**.

Can you come on a weekend or public holiday?

Yes, we operate 24/7 all year round, including all public holidays, and we don’t charge extra for after hours attendance.

So whatever time you need us, we can be there!

Can I pay by credit card or direct debit?

Yes, all our technicians have facilities to accept MasterCard, Visa, American Express, Cheque and cash on site.

Do you offer a warranty on your work?

Yes, we offer a 12 month warranty on all workmanship performed by our team. We also have $20 million public liability insurance for your added peace of mind.

Can you let me know when you're on your way?

Yes of course! We have state of the art dispatch and van tracking technology, so we can give you a courtesy call when your plumber is half an hour away.

Can I book via email?

You can use our simple web bookings form located here. We’ll call you with confirmation in less than 3 minutes!

How much will it cost?

When you choose Metropolitan Hot Water you never have to worry about nasty surprises on your bill. When our friendly plumbers attend the site, they will carry out a full assessment and provide you with a fixed price for your job.

Can I book far in advance?

Yes! Just call the team or use our web bookings form.

Now Available!

Finance options** hot water plumbing with trusted pay later options

Emergency Service

Available 24/7*

Finance Options**

$0 Deposit**

Testimonials

What Our Happy Customers Have to Say

Burst a pipe in the outside wall and metropolitan plumbing came out within a few hours and fixed it within an hour. Great service and fixed in no time. Would recommend!

Houston - WA

Adam was very thorough, neat and tidy worker, great customer service, arrived within a few hours of my emergency. Highly recommend. Very nice guy.

Jess - WA

Tyson did a great job on our blocked pipes at home. In addition, a great guy, really nice and solved the problem. Would highly recommend Tyson for any plumbing job.

Danny - WA

Rheem has been going steady, hot and strong since 1939 with a comprehensive range of solar, heat pump and gas hot water solutions.
Metropolitan Hot Water is home to your top Wilson experts. Our team is available 24/7 to help with all your Wilson hot water needs.
Need a Vulcan hot water supply, repair, service or install? Well, you’ve come to the right place!
Need a Stiebel Eltron hot water installation, service and repair? Metropolitan Hot Water can help. We are your local Stiebel Eltron experts.
Metropolitan has Thermann experts available 24/7 for all your hot water needs.
Saxon might not be making hot water systems anymore, but here at Metropolitan we still know our way around these units.
Thinking about a Rinnai hot water system? Metropolitan Hot Water can install, repair or service your Rinnai Hot Water system.
Here at Metropolitan, we know Everhot hot water systems like no one else. With over 25 years' experience, we're your Everhot experts.
For a solar hot water system that you can rely on when you need it most, you need Edwards hot water.
For a trusted name in the hot water industry, you need Dux. We work with Dux hot water systems every day, here at Metropolitan.
Chromagen is a trusted name in the hot water industry. Our hot water specialists love and work with Chromagen every day.
Bosch is an efficient and reliable hot water system brand. Here at Metropolitan, we work with Bosch every single day.
AquaMAX is a known and loved hot water brand across the nation. Australians rely on AquaMAX for dependable hot water.